What is the first step in the Steps of Service?

• A. First Approach and Cocktail order
• B. Immaculate Station
• C. Menu Wrap and Take order
• D. Mis en Place

Answer: (B)

Preparing an immaculate station is the foundation for any service. Before guests are greeted, the team ensures the station is spotless, fully stocked, and neatly organized. This means the linens, silverware, glassware, service tools, garnishes, condiments, and equipment are all in place and ready to go. Having a clean, orderly base allows the server to move smoothly through every step—greeting guests, presenting menus, taking orders, delivering courses, and handling payments—with confidence and speed. It also sets a professional tone and helps prevent missing items or errors during service.

The other steps occur after this foundation is established. First Approach and Cocktail order happens once guests are seated and you begin the interaction. Menu Wrap and Take order follows the moment you present the menu and collect the guests’ selections. Mise en Place refers to kitchen prep and organization, not the at-the-table steps of service.